The following shipping policy is valid for all retail orders placed on our site, www.dollsofindia.com. By making a payment for one or more items on our site, you are providing an agreement to our shipping policy.

• It takes between 7 to 20 days for shipping from India to anywhere across the world. The customer will be informed about the approximate time of delivery after placement of her/his order. However in rare cases of further unavoidable delays, the customer will be duly informed of the new expected delivery date for her/his order.
• In case of Saree orders, where the customer wishes to have a complimentary blouse and petticoat pair stitched, it will take at least 7 days for the tailor to do so. In some rare cases, it might take longer, up to 15 days. The time for delivery mentioned above then increases by the time taken to get the blouse and petticoat ready.
• We do not guarantee any time limit of delivery. In rare cases, delays might occur due to Customs clearance delays, flight delays, inability of our artist/s to deliver orders due to ill-health or other uncontrolable circumstances. However we always try our level best to ensure delivery within the number of days to delivery as informed in our post-order communication to the customer. In case the ordered item(s) do(es) not reach the customer within 30 days of our having shipped the same from India, we will offer a full refund, provided any tracking information does not show that delivery was attempted at the customer doorstep. However, in case of packages for which we do not have a tracking number, we will assume on good faith that the package delivery was not attempted and we will refund the entire amount after a month from our shipping date.
• In case the package is returned to us after attempted delivery or because of a wrong shipping address provided by the customer at the time of placing order, we will be able to offer a partial refund after deduction of the charges we had to bear to have the item(s) packaged and shipped as well as any payment gateway charges we might have had to bear.
• Customs charges, if any will have to be borne by the customer. However, by experience, we find that customs charges are very rarely applicable on our packages.
• The choice of the consignment carrier is made at the sole discretion of Dolls of India.