We will try our best to stick to the colors of the artwork, apparel, jewelry, books and other items in our website. However, one must take note that computer displays often vary from screen to screen and what is rendered on one computer screen sometimes looks slightly different on another computer screen. As a result, what you might receive might look slightly different in terms of texture or color. This perceived difference, if any, will be because of the differences in screen color rendering.
We at Dolls of India sell the very item whose image you see in our website and that is the very item we send to you once you purchase it. If you find the colors/texture/size of the item you have received to be drastically different from the image or the accompanying information, in our website, please write to us at firstname.lastname@example.org with an unmodified digitized picture of the item that has reached you for us to be able to offer a refund. A refund is NOT applicable if the difference is merely because of a difference in perception because of variable computer screen rendering of the images in our website. A refund is also NOT applicable if in the case of a jewelry or apparel item, there is a problem of fit. The sizes are clearly mentioned along with each item and should be reviewed well before purchasing. In case you wish to return one or more items because of this reason, only a partial refund will be issued after deduction of applicable shipping & handling charges that we have had to bear when we originally shipped the items to you.
Though we take the greatest care in packing our items, we do realize the possibility of damages to the items you purchase, in transit. In case the product reaches you damaged, we offer you a full refund. However, the buyer is required to provide us with complete details of the damage involved and a digitized image of the damaged items for us to be able to process your refund claim. Intimation of damaged or defective items needs to be made within one week of delivery of the package containting the damaged/defective items.
In case of orders for Saris, where the customer opts for a blouse/petticoat to be stitched by us, we try our best to stick to the measurements provided by the customer for the blouse/petticoat. However, there may be differences in the measurements provided and the actual blouse/petticoat measurements. In such cases, if the difference is very large, we, at our discretion, might offer an alteration of the blouse/petticoat if the customer sends the blouse/petticoat to us. The altered blouse/petticoat will be sent back by us at our cost. Also, whether the blouse/petticoat will be altered will depend on the difference in the actual size and the measurements provided by the customer. In cases where alteration is not possible, a partial refund will be offered, based on the amount charged for the stitched blouse/petticoat.
Some Saris are available with blouse pieces attached to them while others do not have attached blouse pieces. In cases where either an attached blouse piece is not available or when the attached blouse piece size will not be sufficient for a blouse with the measurements provided by the customer, we will provide a blouse piece with matching color but from a different fabric stack. The chosen color will be at our discretion - either matching with the base color of the Sari or, in certain cases, with the border color. Also, the fabric of the blouse may be different in texture from the fabric of the Sari, in such cases.
You can cancel an order by sending us an email at email@example.com mentioning the details of the order you wish to cancel. For cancellation of orders the following points are applicable:
A refund is processed immediately at our end. However the refunded amount shows in your credit card or debit card account after 3 to 5 days of issuing the refund.